Getting feedback from your users is now made much easier with new question types in Community Surveys. We are introducing 4 new question types to the no. 1 survey component for Joomla! - Community Surveys. Want to know more? Read below.

CJLib v2.6.6 or later is required to use these new questions.

Net Promoter Score

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.

A sample question is shown below.



Users who chose from 1 to 6 are called detractors, 7-8 are passives and 9-10 are promoters. The final net promoter score is the percentage of promoters - detractors. See the sample reporting below.


 

Drag & Drop Ranking

Ranking questions can be used to get feedback about the user's preferences from a set of products or services. Further you can add weights to each answer to effectively report the overall score.

See a sample question below.

 

Sliders

Sliders are easy to use tool for users to select their choices, be it a fixed set of options or a dynamic range. For example you can ask your users to choose the level of satisfaction from a range of 1 to 100 or you can ask them to choose the answer from a list of predefined answers.

See a sample question below.

Signature

Now you can take signatures from your users as their consent or agreement for your services etc. Users can simply use mouse to draw their signature or tap to draw on their mobile devices.

See a sample question below: